Developing a range of solutions to tackle Mediclinic Parkview's challenge of 'No Show' patients.
Design4health was a design bootcamp conducted by the MBRU University in collaboration with DIDI and AUS. The bootcamp brought together students from multiple disciplines to came together to co-design innovative solutions to address regional healthcare challenges.
Our team had the opportunity to collaborate with Mediclinic Parkview and they challenged us to tackle the problem of ‘No Show’ patients and propose immediate as well long term strategies to bring them down to 10%.
The design4health bootcamp was designed to be an opportunity to inculcate design thinking to students from different fields and give the design students an opportunity to work in multi-disciplinary teams, almost simulating a cliental experience.
As part of the sessions we were introduced to multiple design thinking methodologies like persona building, User journey maps, rapid brainstorming etc. These were wonderful opportunities to see how students from the medical and engineering concentrations think and at the same time was a self analysis of what designer's could bring to the table.
The bootcamp gave us the chance to also interact with the staff and professionals at Mediclinic Parkview, which gave us a lot of insight to implement back into the project.
VITAL is an exclusive Mediclinic app that allows patients to plan their visit to the hospital at their comfort and gives them access to a wide range of features.
Patients can choose their doctor, book an appointment with them and reschedule it with the touch of a button. It also allows them to access their medical records, get diet charts, and avail the Vital rewards program that offers various discounts and amenities as a means to incentivize patient's collaboration.
Developing a range of immediate and long terms solutions to tackle Mediclinic Parkview's challenge of 'No Show' patients.
Developed in collaboration with